Operations
Maggie Norris
Maggie has over 30 years of operational experience working on process improvement projects, customer experience, merger due diligence, integration and daily operations management. Maggie enjoys engaging the people closest to the process in any redesign.
She is currently Principal of Indigo B; an operational services and COO on demand business.
A new system has been installed-how to maximize your investment?
When your company made the selection of a new system your communications outlined the why for that new system. Pull out those statements again and use them in messages, e-mails, and training to reinforce the “why” messages. A critical first step on your adoption...
Considering purchasing a new system for your business?
At some point your company will face purchasing software to better handle customer information, inventory, customer purchases, workflow or accounting and invoicing. A client of mine recently faced a decision on what customer information and workflow tool, a Client...
What automation should I be taking advantage of in my company?
Recently a few colleagues asked me this question and this list includes my thought for small businesses. Microsoft 365 and Teams Teams makes it easy via the chat function to ask questions or check in with colleagues whether they are down the hall or working remotely....
Need a new system for your growing company?
At some point your company will face purchasing software to better handle customer information, customer purchases, workflow or accounting and invoicing. A client of mine recently faced this project and here is their story. Their purchase was for a customer...
Are your invoices going out later and later each month? You may have hit a growth hurdle.
Your business relies on that cash flow, so where do you begin to find the root cause as it could be a staffing opportunity, a training issues or lack of or the wrong technology. I like to start by doing a simple check on the process in question. Process Check Start by...
Benefits- Do I have the right “stuff”?
Collaboration by Maggie Norris and Beth Bayes. Living through a pandemic and understanding the need to attract and retain talent in the growing business, a client of mine realized it was time to look at their benefit plans/offerings. The reference to benefits is not...
Is there a key process at your organization that you believe everyone knows? And this week the process failed.
A growing business can’t assume that everyone knows the core processes as well as your original team. It could be that onboarding didn’t cover it or it could be it’s not written down. A client of mine recently experienced an “ah ha moment” with staff that did not know...
Measuring Remote Worker Productivity
When the pandemic struck this Spring, my business made a quick shift to remote work. Not only did we discover that our team could perform well even when fully remote, but we learned how to measure remote work and gained confidence in the approach as a long-term option.
“Performance Review” on Remote Working
As a business owner, an especially important goal for 2021 is to examine what you want your workplace to look like in a post pandemic world. I recommend owners begin with a grid where they can capture responses to questions about preferences on collaboration, culture, and technology investments they are willing to make. A performance check should also include what is working well remotely, what could be improved and is your data secure. Read more …
The Spirit to Try
2020 has given individuals and organizations the opportunity to try new things: products, processes, and channels to connect. And much of this was accomplished without the typical steps that involve layers of approval and second guessing, but by trying. The “spirit of try” was everywhere. Read on for some examples:
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