by Maggie Norris | Aug 22, 2023 | Operations
When your company made the selection of a new system your communications outlined the why for that new system. Pull out those statements again and use them in messages, e-mails, and training to reinforce the “why” messages. A critical first step on your adoption...
by Maggie Norris | Aug 22, 2023 | Operations
At some point your company will face purchasing software to better handle customer information, inventory, customer purchases, workflow or accounting and invoicing. A client of mine recently faced a decision on what customer information and workflow tool, a Client...
by Maggie Norris | May 25, 2022 | Operations
Recently a few colleagues asked me this question and this list includes my thought for small businesses. Microsoft 365 and Teams Teams makes it easy via the chat function to ask questions or check in with colleagues whether they are down the hall or working remotely....
by Maggie Norris | Nov 16, 2021 | Anatomy of a Growth Hurdle, Operations, Special Series
At some point your company will face purchasing software to better handle customer information, customer purchases, workflow or accounting and invoicing. A client of mine recently faced this project and here is their story. Their purchase was for a customer...
by Maggie Norris | Mar 27, 2021 | Anatomy of a Growth Hurdle, Operations, Special Series
Your business relies on that cash flow, so where do you begin to find the root cause as it could be a staffing opportunity, a training issues or lack of or the wrong technology. I like to start by doing a simple check on the process in question. Process Check Start by...
by Maggie Norris | Mar 25, 2021 | Anatomy of a Growth Hurdle, Operations, People, Special Series
Collaboration by Maggie Norris and Beth Bayes. Living through a pandemic and understanding the need to attract and retain talent in the growing business, a client of mine realized it was time to look at their benefit plans/offerings. The reference to benefits is not...